Privacy Policy
This Privacy Policy explains how Furniture Hub Kenya collects, uses, stores and protects customer information when visitors browse the website, create an account, make an inquiry, order furniture or use checkout services.
1. Who we are
Furniture Hub Kenya is a furniture business serving customers looking for office furniture, home furniture, outdoor furniture, accessories and bulk furnishing support. Our website address is https://furniturehubkenya.co.ke/.
This policy applies to information collected through our website, checkout forms, account pages, contact forms, WhatsApp inquiries and customer support communication.
2. Information we collect
Depending on how you use the website, we may collect the following information:
- Name, phone number, email address and delivery location.
- Billing and shipping address information entered during checkout.
- Products viewed, products added to cart, order details and order history.
- Account login details if you create a customer account.
- Messages submitted through contact forms, WhatsApp links or customer support requests.
- Technical data such as browser type, device information, cookies and IP address where required for website security, analytics and spam prevention.
3. How we use your information
We use customer information to:
- Process orders and confirm product availability.
- Arrange delivery, pickup, dispatch and after-sales support.
- Respond to product inquiries, quote requests and bulk office furnishing requests.
- Send order confirmations, invoices, payment instructions or customer service updates.
- Improve website usability, product listings, checkout performance and customer experience.
- Detect spam, prevent fraud and protect the website from unauthorized access.
4. Orders, payments and checkout
When you place an order, WooCommerce and related checkout tools may store order details including your name, phone number, email, billing address, delivery address, selected products and payment method.
Payment data may be processed through third-party payment providers or payment methods such as M-Pesa, bank transfer, cash/card arrangements or other available payment options. We do not intentionally store full card details on our website.
7. How long we retain data
We retain order, billing and customer service information for as long as required to complete orders, provide after-sales support, manage business records and comply with tax, accounting or legal obligations.
Contact form submissions and inquiry records may be kept long enough to respond to the request and maintain customer service history.
8. Your rights and choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to records we must retain for legal, tax, order or fraud-prevention reasons.
You may also unsubscribe from marketing communication where applicable or contact us if you want your account details reviewed.
9. How we protect your information
We use reasonable administrative, technical and website security measures such as SSL, restricted admin access, spam protection and regular site maintenance to help protect customer data.
No website can guarantee absolute security, but we work to reduce risk and keep customer information handled responsibly.
10. Third-party links and embedded content
Our website may link to or embed third-party services such as maps, analytics tools, payment providers, social media platforms or external resources. Those services may collect information under their own privacy policies.
11. Contact us about privacy
For privacy questions, data requests or concerns about how your information is handled, contact Furniture Hub Kenya using the details below.
- Email: sales@furniturehubkenya.co.ke
- Phone / WhatsApp: +254 111 625751
- Location: Mombasa Road, Behind Vision Plaza, Nairobi
Questions about your data or account?
Reach Furniture Hub Kenya for privacy support, order information, customer account help or checkout-related questions.